Shipping Policy for DiamondGlows Jewelry

Effective Date: January 17, 2025

At DiamondGlows Jewelry, we are committed to delivering your beautiful pieces of jewelry in a timely and secure manner. This Shipping Policy explains the shipping methods, charges, and delivery times for orders placed on our website, diamondglows.com. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • Order Processing Time: Once your order is successfully placed and payment is confirmed, it typically takes 1-2 business days for us to process and ship your order. Orders placed on weekends or public holidays may experience slight delays. Please note that processing time does not include weekends or holidays.

  • Business Days: Our business days are Monday to Friday, excluding federal holidays in the United States. Orders placed on weekends or public holidays will be processed on the next business day.

  • Shipping Confirmation: Once your order has been shipped, you will receive a Shipping Confirmation Email that includes a tracking number. You can use this tracking number to check the status of your delivery.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. Delivery times vary depending on the shipping method and destination. The estimated delivery times below are calculated from the date your order is shipped.

  • Domestic Shipping (Within the U.S.):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (available for orders placed before 12:00 PM PST)

  • International Shipping:

    • Standard International Shipping: 7-14 business days (varies by country)
    • Express International Shipping: 3-5 business days (varies by country)

Note: Delivery times for international orders may vary due to customs processing and other local factors. While we strive to ensure timely delivery, these timelines are estimates and may be subject to delays.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination of the order, and the size and weight of the package. Shipping fees will be displayed at checkout before you finalize your order.

  • Domestic Orders (Within the U.S.): Shipping charges will be calculated based on your chosen shipping method.
  • International Orders: International shipping costs will be calculated at checkout based on the destination country.

Free Shipping: We offer free standard shipping on domestic orders over $75 within the United States. For international orders, free shipping is not available at this time.

4. Shipping Restrictions

  • P.O. Box and APO/FPO Addresses: We can ship to P.O. Box addresses, APO, and FPO addresses, but please note that certain shipping methods (such as Overnight Shipping) may not be available for these addresses.
  • International Shipping: We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us at info@diamondglows.com to inquire about international shipping availability.

5. Customs Duties and Taxes

  • International Orders: For international shipments, customs duties, taxes, and other import fees may be imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost at checkout. Please check with your local customs office for more information on applicable customs duties and taxes.

  • Customs Delays: Customs processing times can vary by country and may delay delivery beyond our estimated shipping times. We are not responsible for any delays caused by customs processing.

6. Shipping Address

  • Correct Shipping Information: It is essential that you provide accurate and complete shipping information at the time of purchase. We are not responsible for delays or issues that arise due to incorrect or incomplete address information. Please double-check your address before submitting your order.

  • Address Changes: Once an order has been shipped, we cannot change the shipping address. If you need to update your shipping address before your order has been dispatched, please contact us immediately at info@diamondglows.com. We will make every effort to accommodate your request if possible.

7. Lost or Damaged Packages

  • Lost Packages: If your package is marked as delivered but you have not received it, please check with your neighbors, building management, or local postal service. If the package is still missing after 7 days, please contact us at info@diamondglows.com. We will work with you and the carrier to resolve the issue.

  • Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery. We will assist you with processing a return or exchange for the damaged item, depending on the circumstances.

8. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can track your order using the tracking link provided in the email. If you have any issues with tracking or have questions about the status of your order, please contact us at info@diamondglows.com.

9. Customer Service

If you have any questions regarding shipping, or if you need assistance with an order, our customer service team is here to help. You can reach us through the following methods:

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about the latest shipping terms and conditions.