Payment Policy for DiamondGlows Jewelry

Effective Date: January 17, 2025

Thank you for choosing DiamondGlows Jewelry! This Payment Policy outlines the terms and conditions related to payments made for purchases on our website, diamondglows.com. By making a purchase from us, you agree to the following terms.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience:

  • Credit and Debit Cards: We accept major credit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: We also accept PayPal payments for customers who prefer to use their PayPal account.

  • Apple Pay: For customers using Apple devices, we accept payments via Apple Pay.

  • Other Payment Methods: We may offer additional payment methods, including local payment options based on your location. These will be available during checkout.

2. Payment Processing

  • Order Confirmation: Once your order is placed, your payment will be processed immediately. Upon successful payment, you will receive an Order Confirmation Email containing a summary of your purchase.

  • Payment Authorization: Your payment is processed in real-time. If the transaction is successful, your order will proceed to the shipping stage. In the event that payment is not authorized, your order will not be processed, and you will be notified by email.

  • Security: We take your privacy and security seriously. Our website uses industry-standard encryption (SSL) to ensure that all personal and payment information is securely transmitted. We do not store your full credit card information on our servers.

3. Pricing and Currency

  • Currency: All transactions on diamondglows.com are conducted in U.S. Dollars (USD) unless otherwise specified. If you are making a purchase from outside the United States, your payment will be converted to USD by your payment provider or bank. Please be aware that your bank or payment provider may charge a foreign transaction fee.

  • Pricing Accuracy: While we strive to provide accurate pricing on our website, pricing errors may occur. If there is a discrepancy between the listed price and the actual price of a product, we will contact you to confirm the correct price before processing your order. We reserve the right to cancel any orders if a pricing error is detected.

4. Taxes and Duties

  • Sales Tax: Sales tax will be applied to your order based on the destination address for shipping. The applicable sales tax rate will be calculated during checkout and added to the total price of your order.

  • International Orders: For international customers, please note that customs duties, taxes, and fees may apply depending on the destination country. These additional charges are the responsibility of the recipient and will not be included in the total price at checkout.

5. Payment Issues

If you experience any issues during payment processing, such as an error with your card or issues with PayPal, please check the following:

  • Card Information: Verify that the credit card details entered are correct (card number, expiration date, and CVV code).
  • Payment Authorization: Ensure that your bank or payment provider authorizes the transaction.
  • Funds Availability: Make sure that there are sufficient funds or credit available to complete the purchase.

If your payment continues to be declined, please contact your bank or payment provider for assistance. If the issue persists, feel free to contact us at info@diamondglows.com, and we will help resolve the issue.

6. Payment for Pre-Orders

If you place an order for a pre-order item, payment will be processed immediately at the time of purchase, even though the item may not ship until a later date. The estimated shipping date for pre-order items will be specified on the product page.

7. Payment Fraud Prevention

To protect both you and DiamondGlows Jewelry from fraudulent transactions, we may implement additional security measures during payment processing, including verifying your identity or payment method. If we suspect fraudulent activity or unauthorized use of a payment method, we reserve the right to cancel or delay the processing of your order until we have verified the transaction.

8. Order Cancellations and Modifications

Once an order has been placed and payment has been processed, it is typically final. However, if you wish to cancel or modify your order before it has been shipped, please contact us immediately at info@diamondglows.com or call 415-206-1788. We will make every effort to accommodate your request, but cancellations or modifications cannot be guaranteed once the order has been processed.

9. Refunds and Payment Adjustments

  • Refunds: If you return an item in accordance with our Refund and Returns Policy, a refund will be issued to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.

  • Partial Refunds: If only part of your order is returned, the refund amount will be adjusted based on the items returned, and it will be credited back to your payment method.

  • Shipping Charges: Shipping charges are non-refundable, except in cases where the return is due to a mistake made by DiamondGlows Jewelry (e.g., incorrect or defective items).

10. Security and Privacy

We are committed to ensuring the security of your payment information. All transactions are processed through secure, PCI-compliant payment gateways, and we use encryption technology to protect your personal and financial details.

For more information on how we collect, store, and protect your personal information, please refer to our Privacy Policy.

11. Contact Us

If you have any questions or concerns regarding our Payment Policy, please feel free to reach out to our customer support team. We are here to help!

12. Changes to This Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Any changes will be reflected on this page with an updated Effective Date. Please review this policy periodically to stay informed about any updates.