Refund and Returns Policy for DiamondGlows Jewelry

Effective Date: January 17, 2025

Welcome to DiamondGlows Jewelry, where we are dedicated to providing high-quality, beautiful jewelry to enhance your style. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. Our Refund and Returns Policy ensures a hassle-free process for returns, exchanges, and refunds.

By purchasing from DiamondGlows Jewelry, you agree to the terms and conditions outlined in this policy. Please read this policy carefully before completing your purchase.

1. Eligibility for Returns and Exchanges

We offer returns and exchanges for most items, provided they meet the following conditions:

  • Timeframe: Returns or exchanges must be requested within 30 days of receiving your order.
  • Condition: The item must be unused, unworn, and in new condition with all original packaging, tags, and certificates (if applicable).
  • Exclusions: Certain items, such as customized or personalized jewelry, and sale items, are non-returnable and non-refundable unless defective.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these simple steps:

  1. Contact Us: Email us at info@diamondglows.com within 30 days of receiving your item to request a return or exchange. Provide the following details:

    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for the return or exchange

  2. Return Authorization: Upon receiving your request, we will send you a Return Authorization Number (RAN) and detailed instructions for returning your item.

  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item(s). We are not responsible for lost or damaged returns.

3. Refunds

Once we receive and inspect your returned item(s), we will process your refund. Please note:

  • Refund Processing Time: We process refunds within 7-10 business days after receiving your returned items.
  • Refund Method: Refunds will be issued to the original method of payment. If you paid using a credit card, it may take additional time for the refund to appear on your statement, depending on your bank’s processing times.
  • Refund Amount: Your refund will include the purchase price of the returned item(s), minus any shipping charges (unless the return is due to an error on our part, such as defective or incorrect items).

4. Exchanges

If you wish to exchange an item for a different size, color, or style, we are happy to assist you. To exchange an item:

  1. Follow the same process as a return and indicate that you’d like to exchange the item.
  2. Exchange Availability: If the exchange item is out of stock, we will notify you and offer a refund or store credit.
  3. Return Shipping: You are responsible for the cost of shipping the item back to us, but we will cover the cost of sending the exchanged item to you (for U.S. orders only). International customers will be responsible for shipping both ways.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@diamondglows.com with the following information:

  • Photos of the damaged or defective item(s)
  • Your order number
  • A brief description of the issue

We will provide you with instructions for returning the item and will either issue a full refund or send you a replacement item at no extra cost.

6. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized jewelry
  • Sale or clearance items
  • Gift cards or store credits
  • Items that have been worn or damaged after delivery

7. International Returns

For international customers, the same return and exchange policy applies, but please be aware of the following:

  • Return Shipping: You are responsible for all return shipping costs, including any customs duties or taxes incurred during the return process.
  • Customs Fees: Any duties or taxes charged by customs in your country are your responsibility and will not be reimbursed by DiamondGlows Jewelry.
  • Return Process: International returns may take longer to process due to customs clearance times. Please allow additional time for the item(s) to reach our warehouse.

8. Order Cancellations

Once an order has been processed and shipped, it cannot be canceled. If you wish to cancel your order before it is shipped, please contact us immediately at info@diamondglows.com, and we will make every effort to accommodate your request. If your order has already been shipped, please refer to our Refund and Returns Policy for assistance.

9. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us: