Sales Policy for DiamondGlows Jewelry

Effective Date: January 17, 2025

Welcome to DiamondGlows Jewelry, your premier destination for exquisite, high-quality jewelry. Our Sales Policy outlines the terms and conditions for making a purchase on our website, diamondglows.com. By making a purchase with us, you agree to the terms of this policy.

Please read through this policy carefully before placing your order.

1. Order Confirmation

  • Once your order is placed, you will receive an Order Confirmation Email from us. This email will contain a summary of your purchase, including the items ordered, total cost, and shipping details.

  • Please note that the order confirmation does not mean that your order has been accepted. We reserve the right to accept or decline your order based on availability, payment authorization, and other factors.

2. Product Availability

  • All products listed on our website are subject to availability. In the event that an item you ordered is out of stock or discontinued, we will notify you as soon as possible and either suggest an alternative product or offer you a full refund.

  • Pre-Orders: If an item is available for pre-order, the expected shipping date will be clearly stated on the product page. Please note that pre-order items may take longer to ship than in-stock items.

3. Pricing and Payment

  • All prices listed on diamondglows.com are in U.S. Dollars (USD) and are exclusive of applicable taxes and shipping fees, which will be calculated at checkout.

  • Discounts and Promotions: From time to time, we may offer discounts or promotions. These offers may be subject to specific terms and conditions, and their availability is limited. Promotions may not be combined with other offers unless explicitly stated.

  • Payment Methods: We accept a variety of payment methods, including:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • Debit Cards
    • PayPal
    • Apple Pay
    • Other payment methods (subject to availability)

  • Payment Processing: When you place an order, payment is processed immediately upon submission. If we are unable to process your payment, we will notify you and provide instructions for resolving the issue.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options depending on your location and preferences. All orders are processed and shipped from our warehouse in the United States. The available shipping methods and costs will be calculated at checkout.

  • Order Processing: We process orders within 1-2 business days of receiving payment (excluding weekends and holidays). Once your order is shipped, you will receive a shipping confirmation email with tracking information.

  • Delivery Times: Delivery times vary based on your location and the shipping method selected. Please refer to our Shipping Policy for more detailed information on delivery times.

  • International Orders: We also ship internationally. International shipping costs and delivery times will be calculated during checkout. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. Returns and Exchanges

  • We want you to be completely satisfied with your purchase from DiamondGlows Jewelry. If you are not satisfied, we offer a 30-day return and exchange policy for most items in new and unused condition.

  • Non-Returnable Items: Personalized or customized items, as well as sale or clearance items, may not be eligible for returns or exchanges unless defective or damaged.

For full details on returns and exchanges, please refer to our Refund and Returns Policy.

6. Cancellations

  • Once an order has been processed and shipped, it cannot be canceled. However, if you wish to cancel your order before it has been shipped, please contact us immediately at info@diamondglows.com or call us at 415 206-1788. We will make every effort to accommodate your request, but please note that cancellation is not guaranteed once the order is being processed.

7. Order Modifications

  • If you need to modify your order (e.g., change the shipping address or update your items), please contact us immediately. We can assist with changes to your order as long as the item has not yet been shipped. Once the order has been shipped, we are unable to make modifications.

8. Gift Cards

  • Gift Cards purchased from DiamondGlows Jewelry are redeemable for merchandise on our website. Gift cards cannot be redeemed for cash unless required by law.

  • Gift cards are non-refundable and should be treated like cash. Lost or stolen gift cards cannot be replaced unless proof of purchase is provided.

9. Customer Accounts

  • Creating an Account: We encourage you to create a customer account on our website. Having an account allows you to track your orders, save your favorite items, and make the checkout process faster for future purchases.

  • Account Security: You are responsible for maintaining the confidentiality of your account login information. If you suspect any unauthorized access to your account, please contact us immediately.

10. Limitation of Liability

  • DiamondGlows Jewelry is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products, including lost profits, business interruption, or damage to reputation.

  • We are also not responsible for any errors or omissions on our website, including pricing errors or incorrect product descriptions. We reserve the right to correct such errors and revise prices without prior notice.

11. Contact Information

If you have any questions regarding our Sales Policy or need assistance with your order, please contact us: